Frequently Asked Questions
Answers to all your questions about l399
From opening an account to bonuses, deposits and withdrawals, cricket betting, and safe gaming — find everything you need to know in one place.
Whether you are new or an existing player at l399, many questions can come to mind. On this page we have organized the most frequently asked questions from Bangladeshi players into five categories — account and registration, deposits and withdrawals, games and gameplay, bonuses and promotions, and security and responsible gaming. If you cannot find the answer to your question here, our 24/7 live chat support team is always ready to help.
Account & Registration
To open an account at l399 you need an active mobile number or email address, a strong password, and you must be at least 21 years old. The registration process is conducted entirely in Bengali and takes just a few minutes. Registering with accurate information ensures no complications when withdrawing funds later.
No. Under l399 rules, each player may operate only one account. If a single person holds multiple accounts, those accounts may be suspended and any earned bonuses may be cancelled. This policy is strictly enforced to ensure fair play.
Click the "Forgot Password" option on the l399 login page. A verification code will be sent to your registered mobile number or email. Use the code to set a new password. The process is completed within a few minutes. If you have trouble, contact us via 24/7 live chat.
Verifying your l399 account is required before making a withdrawal. Typically a copy of your National ID (NID) or passport is needed, and your name is matched against your payment method. This keeps your account secure and helps prevent fraud. The process is quick and straightforward.
To close your account, email [email protected] or contact our team via 24/7 live chat. If you simply want to take a temporary break for responsible gaming reasons, we can help with that too — use the self-exclusion or cooling-off period options.
Deposits & Withdrawals
Deposits via bKash are generally credited to your l399 account instantly. In most cases the balance updates within just a few seconds to a few minutes after payment is confirmed. The minimum deposit amount is ৳200. If you experience any issue, let us know via live chat.
Yes, you can easily deposit at l399 using Nagad, Rocket, and Upay as well. Bank transfer is also supported. The minimum deposit is ৳200 for all methods. Mobile banking options are the fastest and most convenient.
The minimum withdrawal amount from l399 is ৳500. Approved withdrawals generally reach your bKash, Nagad, Rocket, or bank account within 10 to 45 minutes. Keep your account verification complete for faster withdrawals.
l399 does not charge any deposit or withdrawal fees of its own. However, your mobile banking provider (bKash, Nagad, Rocket, etc.) may apply their own transaction charges. Standard bank charges may apply for bank transfers.
If a withdrawal request is still being processed and has not yet been approved, cancellation may be possible in some cases. Contact l399's 24/7 live chat support immediately for this. Once the process is complete, cancellation may no longer be possible.
l399 supports transfers through major banks in Bangladesh such as Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, and Sonali Bank. Check the deposit page for details on specific banks or ask via live chat. The minimum deposit is ৳200 for all methods.
Games & Gameplay
To bet on BPL (Bangladesh Premier League) matches, log in to l399 and go to the cricket section. Select a match and place bets on various markets including match winner, toss, top batter, and total runs. Enter the amount on the bet slip and confirm. Winnings are automatically added to your balance once the match ends. Live betting is also available.
The slots section at l399 features games from top providers including PG Soft, Pragmatic Play, and JILI. Popular titles such as Fortune Tiger, Gates of Olympus, Sweet Bonanza, Fortune Gems, and Aviator (Spribe) are available. Options range from classic slots to crash games.
RTP or Return to Player is the theoretical long-term payout rate of a game. For example, a game with a higher RTP returns more money to players on average. At l399, all games are sourced from verified providers to ensure fair play.
Yes, l399 is fully mobile-friendly. The site works smoothly on any Android or iOS smartphone or tablet browser. No separate app download is needed — enjoy cricket betting, slots, and live casino directly from your browser.
l399's live casino features real dealers from Evolution Gaming and Ezugi, with games including live blackjack, live roulette, live baccarat, live dragon tiger, Andar Bahar, and many more. Enjoy the experience of playing directly with professional dealers.
Yes, at l399 you can bet on all major international and domestic cricket events including the T20 World Cup, ICC Championship, and IPL. Betting markets are also available for Bangladesh Tigers matches, BPL, and various test series. In-play betting is supported as well.
Bonuses & Promotions
New members at l399 receive a 100% bonus on their first deposit, up to ৳15,000. That means if you deposit ৳15,000 you get another ৳15,000 as a bonus — giving you a total of ৳30,000 to start playing with. The bonus is added automatically when you register and make your first deposit.
A wagering requirement means you must place a specified amount of bets using the bonus funds before you can withdraw them. The wagering requirement for the l399 welcome bonus is 15 times. That means if you receive a ৳10,000 bonus, you need to complete ৳150,000 worth of bets before the bonus can be withdrawn. This is one of the more accessible requirements in the industry.
l399's VIP program has 5 levels: Bronze, Silver, Gold, Platinum, and Diamond. Levels advance through regular gaming. Bronze starts with a weekly 0.2% cashback, and at the Diamond level you can receive up to 1.2% weekly cashback. Higher levels also come with personal support and exclusive offers.
VIP members at l399 receive cashback every week. Cashback is calculated at a set rate on the week's net losses and credited directly to your balance. Cashback rates are 0.5% at Silver, 0.7% at Gold, 1.0% at Platinum, and up to 1.2% at Diamond.
For the latest information on l399's referral and promotional offers, check the promotions section of your account regularly. Special offers are launched from time to time for occasions such as Eid, Pohela Boishakh, and BPL season. Contact live chat for more details.
Security & Responsible Gaming
Yes. l399 uses the highest standard of SSL encryption to keep your personal and financial information secure. Your data is never shared with third parties. Visit the privacy policy page to learn more about our security measures.
You must be at least 21 years old to participate at l399. This is a mandatory requirement and your age is confirmed during account verification. We strictly enforce this rule to protect minors.
Yes, using the responsible gaming tools at l399 you can set daily, weekly, or monthly deposit limits, loss limits, and session time limits. These limits help you keep your gaming experience in check. Go to your account page to configure the settings.
Self-exclusion means keeping yourself away from l399 for a set period. If you feel that gaming is having a negative impact on your life, options are available ranging from 30 days to permanent exclusion. Email [email protected] or submit a request via live chat — we will assist you right away.
l399 believes gaming is entertainment — not a financial solution. If you or someone you know is struggling with a gaming addiction, please visit our responsible gaming page and follow the guidance there. Our support team is ready to help 24/7.
The l399 support team provides assistance in Bengali 24 hours a day, 7 days a week. The live chat widget is located at the bottom right corner of any page on the site — click it to speak directly with us. You can also write to us by email at [email protected]. There is no phone or WhatsApp number.
Still have questions?
Our experienced support team is available 24/7 in Bengali to answer all your questions. Get instant help via live chat or send your question by email.