l399 Terms and Conditions

1. Introduction and Definitions

l399 is an online entertainment platform that provides casino games, live gaming and sports betting services to users in Bangladesh. These terms and conditions ("Terms") form a legal agreement that applies to use of the l399 platform.

The key definitions used in this document are as follows:

• "Platform" means the l399 website, applications and all related digital services.
• "User" or "You" means any person who has registered on the platform or is using the services.
• "Account" means the registered profile created in the user's name.
• "Balance" means the funds held in the user's account.
• "Bonus Funds" means funds granted under a promotional offer, which must meet specified conditions before withdrawal.

By accessing the l399 platform or using any of its services, you are considered to have read, understood and accepted these terms in full.

2. Account Registration and Membership

A personal account must be created to access the full features of the l399 platform. The following conditions apply at the time of registration:

• Each person may create only one account. Creating multiple accounts may result in all accounts being closed and funds deposited being forfeited.
• All information provided at registration — name, date of birth, address, mobile number and email — must be accurate and truthful.
• l399 reserves the right to suspend or cancel an account if false information is provided.
• After registration, a copy of a national identity card or passport may be requested for identity verification (KYC).

2.1 Single Account Policy

Each person may hold only one account. Operating multiple accounts from the same device, IP address or payment method will be treated as a breach of these rules.

3. Age and Eligibility Requirements

The services of the l399 platform are available only to persons aged 21 (twenty-one) years or older. Use of this platform by minors is strictly prohibited.

• At the time of registration, the user must confirm that they are 21 years of age or older.
• A national identity card or other government-issued document may be requested for age verification.
• If a user registers with false age information, the account will be cancelled and deposited funds will not be returned.

4. Account Security and Password

Maintaining the security of your l399 account is entirely your responsibility. The following security rules must be followed:

• Do not share your login credentials (username and password) with any other person.
• Use a strong password — one that includes uppercase letters, lowercase letters, numbers and special characters.
• If you log in from a public or shared device, be sure to log out when you are done.
• If you suspect unauthorised access to your account, notify our support team immediately.

l399 will not be liable for any transactions resulting from misuse of account credentials or unauthorised access, unless it is proven that the negligence was on the part of l399.

5. Deposits, Withdrawals and Payments

5.1 Deposits

The following payment methods are accepted for depositing funds on the l399 platform: bKash, Nagad, Rocket, Upay and bank transfer.

• All deposits are processed in Bangladeshi Taka (BDT).
• Account verification may need to be completed before making a deposit.
• Deposits from third-party accounts are not accepted.

5.2 Withdrawals

• Withdrawal requests are generally processed within 10 to 45 minutes.
• Identity verification and source-of-funds verification may be required at the time of withdrawal.
• Bonus funds cannot be withdrawn until the wagering requirements have been met.
• Withdrawal requests may be placed on hold for review in the case of suspicious transactions.

5.3 Anti-Money Laundering

l399 is fully aware of anti-money laundering (AML) and counter-terrorist financing (CTF) laws. If suspicious financial activity is identified, necessary action will be taken and relevant authorities may be notified.

6. Bonuses and Promotional Offers

6.1 Welcome Bonus

New members at l399 will receive a 100% bonus on their first deposit, up to ৳15,000. The following conditions apply to receiving and withdrawing this bonus:

• The minimum deposit to qualify for the bonus is ৳200.
• Bonus funds cannot be withdrawn until the wagering requirement has been met.
• Each bonus offer may have its own terms, which will be stated on the offer page.
• Bonus offers cannot be used across multiple accounts.

6.2 VIP Program

The l399 VIP program has five tiers, each with a weekly cashback:

• Bronze — up to 0.2% weekly cashback
• Silver — up to 0.5% weekly cashback
• Gold — up to 0.7% weekly cashback
• Platinum — up to 1.0% weekly cashback
• Diamond — up to 1.2% weekly cashback

Advancement through VIP tiers is determined by activity and time. l399 reserves the right to change, suspend or cancel VIP benefits at any time.

6.3 Bonus Abuse

Following any strategy intended to abuse bonus offers (such as placing risk-free bets to meet wagering requirements, using multiple accounts, or unusual betting patterns) is prohibited. If detected, the bonus may be cancelled and the account suspended.

7. Gaming Rules and Fair Play

All games on the l399 platform are operated fairly and transparently. The rules for each individual game can be found in the game interface.

• All game outcomes are determined by a random number generator (RNG), which ensures fairness.
• Live casino games are operated through trusted game providers — Pragmatic Play, Evolution Gaming and Ezugi.
• If a technical error causes a game outcome to be uncertain, the relevant round may be considered void.
• If a connection is lost during a game, play will resume from the last state saved on the server.

7.1 Betting Limits

Minimum and maximum bet limits are set for each game and market, and are displayed in the game lobby. l399 reserves the right to change betting limits under special circumstances.

7.2 Cricket Betting

For betting on various international cricket matches including BPL, IPL, T20 World Cup and ICC tournaments, the official match result will be considered final. If a match is cancelled or abandoned, bets will be settled according to l399's own rules.

8. Prohibited Activities

The following activities are strictly prohibited on the l399 platform:

• Match fixing or betting using insider information.
• Playing games using bots, automated software or artificial intelligence.
• Attempting to interfere with the platform's software or infrastructure in any way.
• Using the platform for money laundering or any other illegal financial activity.
• Using another user's account credentials without authorisation.
• Registering with false information or using another person's identity.
• Exploiting system vulnerabilities or bugs — if detected, the relevant winnings will be forfeited.

9. Responsible Gaming

l399 believes that gaming is a form of entertainment and should be enjoyed responsibly. We encourage all users to follow these responsible gaming guidelines:

• Set a fixed budget for gaming and do not spend beyond it.
• Do not treat gaming as a source of income.
• Do not play with borrowed money.
• Do not make gaming decisions under stress or driven by emotion.

Users can set deposit limits, betting limits or self-exclusion on their account if they wish. For help with this, contact us via 24/7 live chat or at [email protected].

For more details, see our Responsible Gaming page.

10. Privacy and Personal Data

l399 places the highest importance on protecting users' personal data. All data is secured through SSL encryption technology.

• Personal data collected at the time of registration is used solely for the purpose of providing services and meeting legal obligations.
• User information is not sold to any third parties.
• In cases of legal requirements (e.g., government directives), we may be obligated to share information.

For details on our personal information policy, please visit our Privacy Policy page.

11. Dispute Resolution

In the event of any dispute or complaint, the following process is followed:

1. The user must first report the matter via 24/7 live chat or by emailing [email protected].
2. The support team will acknowledge receipt of the complaint and begin a review.
3. Once the investigation is complete, the user will be informed of the decision in writing.

Providing your account number, the date and time of the incident, and any relevant screenshots when submitting a complaint will help speed up the process.

12. Changes and Updates to Terms

l399 reserves the right to change, amend, or update these terms and conditions at any time. Changes will be published on this page and will take effect from the date of publication.

• For significant changes, a notification may be sent to your registered email address.
• Continued use of the platform after any changes will be considered acceptance of the new terms.
• If you do not agree to the new terms, you may request account closure and any remaining balance will be refunded.

The date of the latest version will always be displayed at the top of this page.

13. Limitation of Liability

l399 will not be held liable in the following circumstances:

• Any loss caused by the user's own negligence or breach of the terms and conditions.
• Loss resulting from internet disconnection or issues with the user's device.
• Loss caused by the failure or delay of third-party payment services.
• Issues arising from natural disasters, government directives, or other force majeure events.
• Unauthorized access to a user's account where negligence on the part of l399 has not been established.

14. Account Closure and Suspension

14.1 Closure at the User's Request

You may request account closure at any time by emailing [email protected] or via live chat. Any remaining balance can be withdrawn before the account is closed; however, bonus funds will be forfeited if bonus conditions have not been met.

14.2 Suspension or Closure by l399

l399 may suspend or close any account for the following reasons:

• Violation of any clause of these terms and conditions.
• Failure to verify identity or providing false information.
• Suspicious financial activity.
• Bonus abuse or fraudulent activity.
• Legal or regulatory directives.

15. Contact and Support

If you have any questions or need clarification regarding these terms and conditions, please contact our support team:

• Live Chat: Support available in Bengali 24/7
• Email: [email protected]

Our support team is available around the clock on all working days and holidays, and takes all complaints seriously.