l399 Responsible Gaming — Your Safety Is Our Priority
Gaming is for entertainment — it should never become a problem. l399 gives you every opportunity to play safely and with awareness.
What Is Responsible Gaming and Why Does It Matter?
Online gaming and betting are a form of entertainment — just like watching a movie or enjoying sports. But like any form of entertainment, moderation and awareness are essential here too. l399 believes that responsible gaming is not just a policy — it is an expression of our commitment to every member.
Responsible gaming means playing with an awareness of your own capacity and limits. It means only placing bets you can afford to lose, sticking to a set budget, and taking a break immediately if gaming starts to feel like stress rather than fun. At l399 we have provided a number of tools and features for you that will always help you stay in control.
Remember: There is no guaranteed way to win at gaming. Both winning and losing are possible in every game. Before placing a bet, always ask yourself — if I lose this money, will it cause any problem in my daily life? Only play if the answer is no.
Our Safety Tools
Set Deposit Limits
You can set daily, weekly, or monthly deposit limits as you choose. Once a limit is set, you will not be able to deposit more than that amount — this is the most effective way to manage your budget.
Time-Out (Break)
If you feel you need a break from gaming for a while, you can temporarily suspend your account for anywhere from 24 hours to 6 weeks. During this period you will not be able to place bets or make deposits.
Self-Exclusion
If you are experiencing long-term problems, choose self-exclusion. This allows your account to be closed for a set period or permanently. If you attempt to create a new account while self-exclusion is active, l399 will block it.
Session Time Limits
Set a time limit in advance for how long you will play in each session. Once the set time is up, you will receive an automatic notification and have the option to exit the session.
Age Verification 21+
l399 strictly prohibits registration and account use by anyone under 21 years of age. Valid identity documents are verified at the time of registration, and accounts are suspended in cases of suspicion.
24/7 Support
If you have any concerns about gaming, contact our Bengali live chat team at any time. Our trained team will point you in the right direction — without hesitation.
Warning Signs of Problematic Gaming
If any of the following signs appear in you, take them seriously and seek help. The first step of responsible gaming is being honest with yourself about your situation.
- Continuously placing more bets to recover lost money and going beyond your budget
- Being unable to stop gaming and playing for long hours every day
- Hiding your gaming from family, friends, or colleagues or lying about it
- Going into debt because of gaming, being unable to pay bills, or running out of savings
- Feeling anxious, irritable, or mentally restless when unable to game
- Seeing gaming as the only way to escape stress, loneliness, or depression
- Resolving to stop gaming but failing repeatedly
If more than one of the above signs apply to you, please choose self-exclusion or an account break right now and contact our support team.
Check Yourself
Ask yourself the following questions. Answer honestly — this is only for you.
Are you able to stay within your set budget?
If you keep going over budget every time, set a deposit limit. This will protect you from spending more than necessary.
Is gaming affecting your daily tasks and relationships?
If your focus on family, work, or studies is decreasing, set session time limits and take regular breaks.
Are you placing more bets to recover lost money?
"Chasing losses" — placing bet after bet to win back what you lost — is one of the main signs of problematic gaming. If you notice this, take a break immediately.
Has gaming taken the place of your peace of mind?
If you are using gaming as a temporary escape from worry or stress, consider seeking professional help.
Are you telling your family the truth about your gaming?
If you find yourself hiding things or being dishonest, talk to someone you trust and contact l399 support.
How to Use the Safety Tools
Log In to Your Account
To use l399's safety tools, first log in to your account. All settings are available from the "Account Settings" menu.
Go to the "Responsible Gaming" Section
Click on the "Responsible Gaming" option in the account menu. You will find all safety tools together here.
Set the Limits You Need
Deposit limit, session time, bet limit, or loss limit — set whichever you need. Changes take at least 24 hours to take effect (for security).
Choose a Break or Self-Exclusion
If you need a long break, select "Time-Out" or "Self-Exclusion" and set the duration of your choice. Self-exclusion takes effect immediately.
Contact Support If You Need Help
If you have trouble configuring the settings yourself or want to close your account urgently, our 24/7 live chat team will help you right away.
Age Verification 21+ and Minor Protection
l399 follows responsible gaming policy in Bangladesh. Our platform is for people aged 21 or older only. Age verification is mandatory at the time of registration, and accounts registered using false information will be permanently closed.
If there is a minor in your household and you want to prevent them from accessing this site, use parental control software on your device. Also use a strong password for your l399 account and do not leave your device unattended while logged in.
| Topic | l399 Policy |
|---|---|
| Minimum Age | 21 years |
| Age Verification Method | Identity document verification at registration |
| Registration with False Information | Account permanently closed |
| Parental Control Recommendation | Yes — usable on household devices |
Deposit and Withdrawal Limits and Information
Knowing your financial limits is important for responsible gaming. The following limits apply at l399:
| Topic | Amount |
|---|---|
| Minimum Deposit | ৳200 (all methods) |
| Minimum Withdrawal | ৳500 |
| Standard Withdrawal Time | 10–45 minutes |
| Payment Method | bKash, Nagad, Rocket, Upay, Bank Transfer |
Knowing this information allows you to plan your finances in advance and helps reduce the tendency to make impulsive excess deposits.
Need Help? We Are Always Here
If you have any concerns about gaming, do not carry them alone. l399's support team is ready to speak with you in Bengali 24 hours a day, 7 days a week. We will not judge you — we will only help.
Live Chat
Click the live chat button from any page on the site. Get a response in Bengali 24/7.
Email Support
[email protected] — share your situation in detail and we will reply quickly.
Remember — asking for help is not a sign of weakness, it is an act of courage. Awareness is the first step toward responsible gaming.
Play safely,
and enjoy a rewarding experience
All our tools to ensure responsible gaming at l399 are available free of charge. Set your limits today and enjoy gaming with peace of mind.
Log In to Your Account Frequently Asked Questions (FAQ)