l399 Privacy Policy

1 Introduction

l399 ("we", "us", or "the platform") is a trusted online gaming and betting platform in Bangladesh. This Privacy Policy ("Policy") explains how we collect, store, use, and protect the personal information of our users ("you", "your").

By using the l399 website and services, you agree to this Privacy Policy. We treat your privacy with the utmost importance and are always committed to protecting your personal information.

This Policy applies to all individuals who access l399.cam or create an account to use our services. We recommend that you read this Policy carefully and contact us if you have any questions.

2 Information We Collect

We collect the following types of information:

2.1 Information You Provide Directly

• Full name, date of birth, and national ID number (at the time of registration)
• Email address and contact details
• Payment information: bKash, Nagad, Rocket, Upay, or bank account details
• Documents required for identity verification
• Information provided when contacting our support team

2.2 Information Collected Automatically

• IP address, device type, and operating system information
• Browser type and version
• Time spent on the site, pages visited, and click data
• Login times, session duration, and gaming activity logs
• Transaction history: dates, amounts, and methods for deposits and withdrawals

2.3 Through Cookies and Similar Technologies

We use cookies and similar tracking technologies to improve your browsing experience. See Section 6 for more details.

3 How We Use Your Information

l399 uses your personal information for the following legitimate purposes:

• Account Management: To create, verify, and maintain your account
• Identity Verification (KYC): To confirm your identity and prevent financial fraud and illegal activity
• Transaction Processing: To complete deposit and withdrawal requests quickly and securely
• Customer Support: To resolve your questions, complaints, and issues
• Security: To prevent account fraud, hacking, and unauthorized access
• Responsible Gaming: To identify signs of excessive play and provide support
• Legal Compliance: To comply with applicable laws, regulations, and regulatory guidance
• Service Improvement: To improve the platform's performance and user experience
• Promotional Communications: To inform you about offers, bonuses, and updates, subject to your consent

We never sell your information to third parties for marketing purposes without your consent.

4 Data Storage and Security

l399 applies industry-standard security measures to protect your personal information. Our security measures include:

• SSL Encryption: All your data transfers are secured with 256-bit SSL encryption
• Encrypted Storage: Sensitive stored data (such as passwords and payment details) is always kept in encrypted form
• Access Control: Only authorized personnel can access the information they need
• Regular Audits: Regular system audits are conducted to identify security vulnerabilities
• Firewall and Anti-Fraud Systems: Unusual activity is automatically detected and flagged

4.1 Data Retention Period

We retain your information only for as long as necessary. Even after an account is closed, certain information may be retained for a minimum of five years to meet legal obligations. Once that period has passed, the information is securely deleted.

5 Sharing Information with Third Parties

l399 may share your information with trusted third parties in specific circumstances and to a limited extent:

• Payment Processors: bKash, Nagad, Rocket, Upay, and bank transfer providers receive only the information needed to complete a transaction — and only for that transaction.
• Game Software Providers: Our software partners including Pragmatic Play, Evolution Gaming, Spribe, JILI, and PG Soft use minimal technical data to operate gaming services.
• Identity Verification Services: Trusted verification providers may be used to complete the KYC process.
• Legal and Regulatory Authorities: As a legal obligation in response to a court order or valid government request.
• Fraud Prevention Organizations: Information sharing within the industry to prevent financial crime and money laundering.

We do not provide your information to anyone for the purpose of selling it under any circumstances. All third parties are required to commit to following our privacy policy.

6 Cookies and Tracking Technologies

l399 uses various types of cookies and tracking technologies. Cookies are small files stored on your device that help improve your browsing experience.

The cookies we use:

• Essential Cookies: These are necessary to maintain login sessions and ensure security — they cannot be disabled.
• Functional Cookies: To remember your language preference, game settings, and other preferences.
• Analytics Cookies: To understand site usage patterns — all data is collected anonymously.
• Security Cookies: To detect and prevent suspicious activity.

You can disable analytics and functional cookies through your browser settings. However, this may limit some features of the site.

7 Your Rights

As a user of l399, you have the following rights:

• Right to Access: You can find out what information we hold about you.
• Right to Correction: You can request that inaccurate or incomplete information be corrected.
• Right to Deletion: In certain circumstances you can request that your information be deleted — however, information retained to meet legal obligations is not covered by this right.
• Right to Restrict Processing: You can prevent your information from being used for certain purposes.
• Right to Data Portability: You can export your information in a common format.
• Right to Withdraw Consent: You can request to opt out of marketing communications at any time.

To exercise these rights, email [email protected] or contact us via 24/7 live chat. We aim to respond within seven business days.

8 Protection of Minors

l399 is operated for users aged 21 and above only. We do not knowingly collect personal information from anyone under the age of 21.

Age is verified during registration to confirm that the user meets the required age limit. If we become aware that a minor has registered on the platform, the relevant account will be immediately closed and any collected information will be securely deleted.

To learn about our detailed policy on the protection of minors, please visit the Responsible Gaming page.

9 Policy Changes and Updates

l399 may review and update this Privacy Policy from time to time. Reasons for changes may include:

• Legal or regulatory changes
• New features or services added to the platform
• Technical improvements and security upgrades
• User feedback and suggestions

For significant changes, we will notify you by email or through a notification when you log in to the platform. Continued use of the platform after changes have been made will be considered as your acceptance of the updated policy.

The "Last Updated" date shown at the top of this page always indicates the date of the most recent revision to the Policy.

10 International Data Transfers

l399's servers and technology partners may be located in various countries. Even if your information is transferred outside Bangladesh, we ensure that the security standards described in this Privacy Policy are maintained in all cases.

For international data transfers, we apply standard contractual agreements, encryption, and other protective measures.

11 Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

• Email: [email protected]
• Live Chat: 24/7 support available in Bengali

Our privacy team will process your request as quickly as possible, generally within seven business days.